Frequently Asked Questions

I cant find what I'm looking for, what do I do?

Simply send us the full name or web link to your product and we will make sure it is added to our shop promptly.

Shipping

What are your shipping rates?

Our shipping rates are:

Standard [1-5 lbs. $15.00, >5 $1.95 per lb]

Express [1-5 lbs. $25.00, >5 $2.50 per lb]

Do you ship internationally?

We currently ship to Nassau, Bahamas only.

Orders

Do I need to register before ordering?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

How do I change my information?

Simply visit your account page to change any personal information.

What forms of payment do you accept?

We accept any major credit and debit cards.

Can I change or cancel my order?

Our ordering process is quite efficient thus canceling an order is quite unlikely. You may still contact support to see what can be done.

Do you offer refunds?

Refund are given on a case by case basis, if you would like a refund simply contact our support department.

How may I contact you?

You may email us at support@oasisbahamas.com, chat on our website or give us a call Monday – Saturday 9:00am -11:00pm @ (242) 437-5350

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